Privacy Policy

Beijing Contour Orizen Health Consulting Co., Ltd. (Unified Social Credit Code: 91110112MAKB97XCX8, Registered Address: Room 209-115, 2nd Floor, Commercial Building 2, Tongrui Jiayuan, Luyi Subdistrict, Tongzhou District, Beijing, PRC, hereinafter referred to as "we" or "us") is the operator of this website www.contour-orizen.com (hereinafter referred to as "this Website"). We are a medical assistance intermediary providing consultation, intermediary, translation, and accompaniment services for foreign nationals seeking medical care in China. We are not a medical institution and do not provide any diagnostic or treatment services.

We deeply value the importance of your personal information. We will protect the security of your personal information in accordance with the Personal Information Protection Law of the People's Republic of China, the Data Security Law of the People's Republic of China, and other applicable laws and regulations.

1.1 Inquiry Submission

When you submit an inquiry through the consultation form on this Website or contact us by email, we collect the following information:

1.2 Healthcare Assistance Services

When you use healthcare coordination, translation, accompaniment, and other assistance services, we also need to collect the following information:

1.3 Website Access and Security

When you visit this Website, we automatically collect the following information:

1.4 Other Information We May Collect

• When you contact customer service: We may collect your customer service communication records to resolve your issues and improve service quality
• When you participate in satisfaction surveys: We may collect your evaluations and feedback to improve services
• When you provide emergency contact information: We will only contact this person in emergencies and not for other purposes

We use your personal information for the following purposes:

We will not use your information for the following purposes:

• Selling, renting, or otherwise providing to unrelated third parties
• Marketing promotions without your consent
• Other purposes unrelated to service objectives

3.1 Sharing Recipients

We may share your personal information with third parties in the following circumstances:

3.2 Sharing Conditions

When we share your personal information, we require third parties to:

• Only use the information for the agreed purposes
• Implement appropriate protection measures
• Not share the information with other parties

3.3 Transfer and Public Disclosure

Unless in the following circumstances, we will not transfer or publicly disclose your personal information:

• With your explicit consent
• As required by laws and regulations
• Necessary to protect our or others' legitimate interests (e.g., preventing fraud, personal danger)

4.1 Transfer Description

As we are a company located in the People's Republic of China, your personal information will be transferred from your country/region to the People's Republic of China for processing and storage.

4.2 Transferred Information

Depending on the service level you consent to, the types of information transferred are as follows:

4.3 Legal Basis

Cross-border data transfer is governed by the laws of the People's Republic of China, including:

• Personal Information Protection Law of the People's Republic of China
• Data Security Law of the People's Republic of China

4.4 Separate Consent

4.5 Special Notice for EU, UK, and California Residents

If you are a resident of the EU, UK, or California:

• We are a Chinese company subject to Chinese law
• You may exercise your rights to access, correct, and delete through the contact information provided in Article 10
• If you are dissatisfied with our privacy practices, you may contact our customer service to file a complaint

5.1 Cookie Types

We use the following cookies and similar technologies:

5.2 Cookie Management

You can manage or disable cookies through your browser settings, but disabling cookies may affect some Website functions.

6.1 Storage Location

Your personal information is stored on servers located within the People's Republic of China.

6.2 Retention Period

We retain your personal information only for the shortest period necessary to fulfill the purposes described in this policy:

Where laws or administrative regulations provide otherwise for retention periods, such provisions shall prevail.

6.3 Technical Measures

We implement the following technical measures to protect your personal information:

• Data transmission encryption
• Data storage encryption
• Access control

6.4 Management Measures

• Employee confidentiality agreements
• Tiered access control management
• Emergency response plans

6.5 Security Incidents

In the event of a personal information leak, tampering, or loss, we will:

• Take remedial measures immediately
• Notify you in a timely manner as required by law
• Report to regulatory authorities as required by law

Under the Personal Information Protection Law of the People's Republic of China, you have the following rights:

7.1 Right to Access and Copy

You have the right to access and copy your personal information held by us. You may apply through our customer service email to obtain it.

7.2 Right to Correct and Supplement

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Right to Deletion

In the following circumstances, you have the right to request us to delete your personal information:

• The purpose for which we process personal information has been achieved or is no longer necessary
• You have withdrawn your consent
• We have processed your personal information in violation of laws, administrative regulations, or our agreement
• Deletion is required by laws or administrative regulations

Exceptions:

• Retention is required by laws and regulations (e.g., tax, medical record retention requirements)
• Necessary for performance of this contract (e.g., ongoing services)
• Necessary for potential litigation or arbitration

7.4 Right to Withdraw Consent

You have the right to withdraw your consent to the processing of personal information at any time. After withdrawal, we will cease processing your personal information within the scope of the withdrawn consent, but the withdrawal does not affect the validity of processing activities already conducted based on consent prior to withdrawal.

7.5 How to Exercise Your Rights

You may exercise the above rights through:

• Customer Service Email: [email protected]

We will respond to your request within 15 business days. If we need to verify your identity before processing your request, we will do so first.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If your child has provided us with personal information, please contact us through the following method and we will promptly delete it:

• Customer Service Email: [email protected]

9.1 Updates and Notification

We may update this privacy policy from time to time. Material changes will be notified to you via website announcement or email. Your continued use of the services after the updated policy takes effect constitutes your acceptance of the updated policy.

10.1 Contact Information

• Customer Service Email: [email protected]
• Address: Room 209-115, 2nd Floor, Commercial Building 2, Tongrui Jiayuan, Luyi Subdistrict, Tongzhou District, Beijing

If you are dissatisfied with our privacy practices, you may contact us through the above methods.

This privacy policy is governed by the laws of the People's Republic of China. Any dispute arising from this privacy policy shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC, with the place of arbitration in Beijing) for arbitration.

This privacy policy may be available in multiple languages. In the event of any ambiguity or inconsistency between different language versions, the Simplified Chinese version shall prevail.