Questions & Answers

Submit an inquiry through our contact form or email us directly. Our team will respond within 24 hours to discuss your needs.

Yes. Your first inquiry is completely free with no obligation. This helps us understand your needs and explain how we can assist.

A formal remote consultation costs CNY 3,500 or USD 500. This covers clinical review of your medical records, a consultation session with a specialist, and a structured recommendation report.

If you proceed to receive care in China through our coordination, this consultation fee is credited toward your coordination service fee.

No. We provide cost estimates based on your case, but actual medical charges are determined by the hospital. Hospital costs are separate from our coordination service fee.

No. Contour-Orizen is a medical coordination service only. We do not diagnose, treat, or provide medical advice. All medical decisions are made by licensed physicians at our partner hospitals.

Visa applications are the patient's responsibility. We can provide hospital invitation letters to support your application. China has also implemented visa-free policies for many countries — click here to check if your country is eligible. If you are unsure, our team can help you determine whether your passport requires a visa.

We offer professional written translation through partner agencies, bilingual hospital escorts for on-site support, and AI-assisted interpretation tools to supplement real-time communication with doctors.

Yes. We coordinate bilingual escorts who can accompany you to consultations and help facilitate communication with medical staff.

We only access your medical information with your explicit consent. All data is used solely for care coordination and handled in accordance with our privacy policy.

Yes. Many major Chinese hospitals have dedicated international departments designed to serve foreign patients. China's visa-free policy now covers citizens of many countries, and we can provide hospital invitation letters to support your visa application. Our team will guide you through the practical steps so you know exactly what to expect.

Our role is to coordinate, not to provide clinical care. We clearly define the boundaries of our coordination service upfront. If an issue arises, we act as your advocate — helping you communicate concerns to the hospital and facilitating follow-up arrangements. We cannot guarantee medical outcomes, but we are committed to being on your side throughout the process.

We proactively provide you with the hospital's full name, credentials, and publicly available information so you can verify independently. Our partner hospitals are major, established institutions in Beijing with transparent public records. We encourage you to research them — and we are happy to answer any questions about their background.